Information

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Turn Times & Shipping:

All items are custom made to order from start to finish to ensure a perfect fit and complete satisfaction and will ship within 5-7 business days from date of purchase. 

For example, an order placed on a Wednesday will be shipped out by the following Friday at the latest, potentially sooner. Orders placed on Saturdays & Sundays will be processed on the following Monday. 

You will be provided with a tracking number once shipped. All orders ship first class via USPS (United States Postal Service) and should arrive within 3-4 days for U.S. orders, 2-3 weeks for international orders (depending on customs for your country). Rush orders and overnight priority express shipping are available for an extra charge.

If you need your item by a particular date, send an email to info@eclecticcouture.com along with your order number to see if your order can be accommodated by your requested date. 

Exchanges:

Since each item is custom made, only an exchange for a different size or a store credit can be honored. 

The #1 priority is that you are happy with your purchase. If, for any reason, you are not satisfied with your order, you may exchange for a different size within 10 days. An exchange request must be received within 10 days to be accepted. After 10 days of confirmed shipping, it will be assumed that you are satisfied with your purchase.

Any exchanged merchandise must be unmarked with original tags and packaging. Due to health regulations, swimsuits that are soiled, worn, damaged or laundered will not be accepted for an exchange. 

To complete an exchange, please send an email to info@eclecticcouture.com with your order number and the reason you are needing an exchange. Item(s) must be shipped back with delivery confirmation.  All exchange shipping costs are the responsibility of the buyerOnce your return is received and it has been determined that it has been sent back in the same, perfect condition that it was shipped to you in, your exchange or store credit will be processed. 

Any exchanges are treated as a new order and will ship within 5-7 business days.

Care Instructions:

Swimwear: Although they are ocean and chlorine friendly, all bikinis should be worn and handled with delicate care. Bikinis made of lace are extra delicate and require extra special care. Keep suntan oils and sprays away from your bikini when applying. Always hand wash with a mild soap. Never use any harsh detergents or fabric softeners. Hang or lay flat to dry. NEVER put your bikini in the washing machine or dryer.

Clothing: Hand wash only, mild soap, hang or lay flat to dry, low iron. Dry clean preferred.

 

A strong effort is made to display items as accurately as possible but due to different computer and monitor settings, some items may appear slightly different in person.